Empathyce Customer Experience Consultancy

Hi, I'm Jerry Angrave, founder of Empathyce and a senior-level Customer Experience Consultant. I help companies develop the parts of their CX programmes that will deliver strategically-aligned experiences for customers and employees. I have the pleasure of working with airports, airlines, their partners and hospitality brands as well as SaaS companies, law firms, pharmaceuticals and brands in other sectors. I also chair the Accessibility advisory board for Virgin Atlantic and sit on the Accessibility advisory groups for London Heathrow and Bristol Airports. The Customer Experience areas I specialise in include- CX Vision & Strategy - aligning the CX programme with organisational goals, brand values and commercial outcomes- Cross-functional collaboration - securing leadership buy-in, CX understanding and nurturing stakeholder relationships- Journey mapping & experience design - making them strategic, effective and impactful- Customer Insights - analysing the data and insights to drive meaningful change- Governance - establishing oversight to prioritise actions and set accountabilities- Employee experience & engagement - making their job easier and better- Organisational design - structuring and managing teams with CX responsibilities- CX professional development - mentoring and preparation for the CCXP accreditation. I am also: a Certified Customer Experience Professional (CCXP) Member of the British Aviation Group Host of the unique Passenger Experience Networking Group Judge at the Customer Centricity World Series Awards Regular chair of CX tracks at global events like the World Aviation Festival and Passenger Terminal Expo Author of "The Journey Mapping Playbook" Vice-chair of the trustee board for Cheltenham Lido, UK If there is any aspect of Customer Experience you would like to chat about, do let me know - jerryangrave@empathyce.com. I'd love to hear about your work.