Engels Floyd Quality Consulting

Welcome to the home of Australia’s unrivalled NDIS Quality & Safeguards experts. Who is EFA? Engels Floyd & Associates (EFA) is a well-established national consultancy company, with decades of experience in the disability / human services and quality sectors. The collective skillset and complementary experience and expertise of Sharon Floyd and Jennifer Engels (and our national team of carefully selected associates) is unrivalled, making EFA a unique and leading consultancy company specialising in NDIS registration support. We have: • Lived experience of disability and member of the International Initiative for Disability Leadership (IIDL); • Decades of grass root disability support and quality management experience; • Extensive experience in working with a wide range of NDIS providers nationally; • A well-developed reputation for integrity and credibility. What we do: PROVIDER SUPPORT Our lived experience of disability adds a critical lens to all the work that we do. Our point of difference to many of our competitors, is that we work very much on a ‘bespoke’ and individualized approach with each provider. Activities we undertake for providers include: • Developing individualised NDIS policies and procedures specific to NDIS Practice Standards proportionate to both Verification and Certification pathways • Reviewing existing policies and procedures against NDIS Practice Standards via a detailed Gap Analysis and suggest necessary amendments • Reviewing provider’s draft online NDIS self-assessment • Providing training to board of management, management and staff on the relevant Standards, Internal Audits, Quality Management systems and Disability Awareness 3 EFA Summary Capability Statement | OCTOBER 2020 • Developing Easy and Plain English documents for participants, including brochures and Participant Handbook • Individualised coaching at key stages in the audit and registration process • Conducting preparatory or internal audits