Enlites

Official luxury training partner for Small Luxury Hotels Of The World. Enlites combines learning and development and quality assurance with concepts from the field of organisational psychology. While we focus primarily on luxury hotels, restaurants and spas, we can help any business that wishes to get the best out of their teams and provide excellence in service. Enlites’ approach to learning and development involves using proven training techniques, such as practice testing, distributed practice and interleaved practice. We use a balance of facilitation and directive learning with a focus on practical learning methods, such as role-playing and learning by doing, with minimal classroom-style presentations. We believe it is important to highlight both the how and the why, because employees who understand the logic and rationale behind standards, requirements and procedures feel more empowered and invested. We recognise the important role that employee well-being, motivation and investment plays in creating a positive guest experience.