Excalibur Computer Services

Perform upgrades, repairs, installation, training, and support. Current platforms used include DOS/WIN31, Current software packages used include MS Office 97 - 2007, Corel Suite 8, Lotus Notes, and Open Office. Other services featured are document publishing, and web publishing. Sell and service IBM compatible computers. Develop, design and implement TCP/IP networks. Setup, install and maintain Windows NT Server/Client and Peer-to-Peer networks. Support and maintain MS Exchange and Domino Servers. Developed the Knowledge Team concept. Designed and implemented knowledgebase, tools and resources for streamlining and standardizing Helpdesk functions. Developing LINUX, MySQL and PHP knowledge bases. Developing procedures and processes for supporting and developing LINUX, web based, and wireless platforms.Responsible for the developement of the Knowledge Team. Designed and implemented knowledgebases, tools and resources for streamlining and standardizing Helpdesk functions. Developed Call Center Tracking Program. Developed an entirely web based application to track Customer Calls and billing said customers. Used MS SQL server, exchange server, IIS 5/6, NT Security, ASP and ASP.net platforms in its development.