Exceltrix Consultancy

In simple terms, Our services refer to various services delivered by us to clients. We are primarily involve managing telephone calls by human operators to understand services better. We are as a physical workplace wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. We can be classified into various categories depending on their process and ownership. Depending on operational processes, we are classified as Outbound or Inbound or Non Voice including Chat Supports. As outbound call center is a call center process, wherein agents make outgoing calls. In most cases, such calls are intended to sell a product or service, conduct market research, collect debts or generate leads. On the other hand, the function of an inbound call center is to receive incoming voice calls. These calls could be related to product or service information, technical support, reservations and bookings amongst others. We are also classified on the basis of their ownership. The in-house call center operations of a company is called a captive call center whereas a call center managing call center services for an external client is called a third-party call center. Call centers services have been used by organizations for more than half a century to effectively run their businesses. However, business models have evolved over the years with advancements in technology, telecommunications and globalization. Our services have involved in Outsourcing and near-shore outsourcing have revolutionized the business models of not just leading global corporations, but also of small and medium enterprises. Our services have evolved too, from a transactional services provider to a more value based service provider, driving demonstrable business impact. Contact Info - exceltrix@compelconsultancy.com