Flow Telecommunications

In business mobiles should just work. But when you manage a fleet of 100+ devices service, security and management issues start to creep into your already overloaded inbox. When you manage fleets in the these issues can get exponential. Now with carriers pushing "self-serve" models and offshore call centres, resolution times are dropping, your already stretched IT team are wasting time on hold to carriers, staff are grumbling about service disruptions and then to rub it in your CEO's mobile doesn’t work when he lands overseas for a critical meeting. Not to mention your finance department can't understand the bill and spend days chasing unexpected charges every month - which all has the CFO questioning the deal you signed. A client came to us recently to benchmark the service they were getting. Things were “ok” with their current partner but they wanted to be sure they weren’t missing out. After an audit of their fleet we found tens of thousands of dollars of billing and plan errors, new services being issued despite tons of dormant services, plus areas of risk that were leaving them vulnerable to costly mistakes. We plugged the holes, secured some refunds and then introduced them to our concierge service desk and a level of partner care they came to realise was missing & what had gotten the house so out of order in the first place. There was a real cost to average service. Engaging a Telstra service partner like FLOW frees up your IT team and puts the company's faith back in IT. Putting in regular auditing and proper device lifecycle management practices, MDM and Mobile Security lets you sleep at night and keeps the CFO impressed. We have worked with many of Australia's largest and most recognized companies, managed tens of thousands of devices all the while producing compliment-generating service statistics. The question is simply "Why wouldn't you use FLOW" For a free assessment and a checklist of improvements book a chat via