Focalscope

FocalScope delivers award-winning customer service software used by over clients across 30+ countries. What we do: FocalScope is an enterprise-grade platform that unifies email, voice, live chat, social media, WhatsApp, surveys, and self-service portals. It combines powerful ticketing, contact centre tools, advanced reporting, customisable dashboards, and seamless integrations. Deployment options: Cloud, on-premise, or hybrid, all built on Microsoft SQL Server for security, scalability, and reliability at scale. Our reach: Since 2005, FocalScope has expanded across four continents, with offices in Denmark, the United Kingdom, the United States, and Singapore. Industry leadership: We serve top organisations in travel, logistics, telecommunications, e-commerce, contact centres, and BPOs. In travel, FocalScope is the number one choice, powering the sector’s most advanced TCMs and trusted by the world’s leading brands. Our commitment: With 24/7 support, we keep our customers connected to theirs. Our mission is simple: to give every organisation the tools to deliver faster, smarter, and more consistent customer service.