Food Allergy Aware

Food Allergy Aware is an award-winning training and consultancy supporting food businesses to deliver safe, inclusive dining for the Food Hypersensitive (FHS) customer protecting people, reputation and profit. We work with food business operators of all sizes to review and strengthen allergen management through in-house auditing, mystery dining and practical consultancy, helping ensure a safe customer journey while increasing confidence, loyalty and repeat visits. Our services include accredited and bespoke training, operational reviews, and the Food Allergy Aware Certification Scheme, providing clear, achievable standards that demonstrate commitment to best practice in allergen management and inclusive service. We also run innovative industry events, including Mock Trials, where audiences step into the role of the jury to explore real-world allergen incidents and sentencing considerations. Bespoke workshops, webinars and events can be delivered for organisations, teams and trade bodies. Visit foodallergyaware.co.uk/events for details. Understanding the needs of the FHS customer is essential. With 14 declarable allergens, over 250 foods capable of causing reactions, and increasing demand for free-from options, businesses must go beyond offering a “gluten-free menu” and fully understand cross-contamination and communication risks. When FHS customers feel safe and understood, they return, and they share their experiences. Fact: retaining an existing customer is easier than finding a new one. As part of our #AllerJanuary campaign, we’re encouraging businesses to pause, review and improve allergen systems, supported by free fact sheets in our monthly newsletter for bite-size staff training. https://foodallergyaware.co.uk/allerjanuary2026-your-free-allergen-management-resource-pack/ We offer free 15-minute consultations and both off-the-shelf and bespoke support packages to help your business serve free-from customers confidently and grow sales in the process.