Frontline-Focus Llc

We offer quality assurance programs for all behavioral health treatment settings and levels of care. Customize your insights based on location specific demographics and service offerings. Our programs provide objective feedback on the quality of the first and one of the most important interactions with your facility – the phone call. We offer a wide array of programs and an easy-to-use platform that delivers real-time and actionable insights designed to improve the quality of every interaction with every caller. Don't settle for suboptimal phone intake processes that may hinder patient access and outcomes. Join Frontline Focus today and unlock the tools and resources necessary to elevate your behavioral health phone intake department to new heights of excellence. With an unwavering commitment to excellence, we have partnered with over 500 behavioral health hospitals, departments, and addiction and recovery facilities, consistently elevating their performance and revolutionizing patient experiences. Call us today and let's discuss how we can partner to help your transform your patient experience!