Go Nearshore

Go Nearshore, headquartered in Hermosillo, Sonora, Mexico, is a nearshore outsourced contact center provider dedicated to helping businesses scale their support departments to meet ever-growing customer needs. We recruit the top contact center talent and train them on products, services, and company policies so organizations can focus on their core businesses with peace of mind. Specializing in customer service, tech support, debt collection, lead generation, appointment setting, live chat, data entry and back-office support, we are an extension of internal teams. Go Nearshore is dedicated to providing positive and delightful customer experiences that maintain brand loyalty. Many so-called BPO's offer a SERVICE focused on the delegation of your business platforms where they manage the appointed task based on defined performance metric goals. When we launched GoNearshore, we were very deliberate in our focus on Customer Experience. We set out to not only offer a service, but PARTNER with our customers to ensure they receive a specifically tailored and genuinely unique benefit. It is fact that a strong Customer Experience can take any brand to the next level, rising above its competitors. Be it Chat, Email, Phone, Text, Social Media, we possess the knowledge to ensure you're covered! We understand the importance of your time and we are here to take on all of your Customer Experience tasks so you can focus on growing your business. Metrics and KPIs are our native language! But we don't stop there. We look to leverage our many years of collective experience in Customer Experience and People Management to make relevant recommendations to help ensure your brand success, taking away the grunt work so you can focus your energy on the business you've worked so hard to create.