Guestbook Consulting

Guestbook Consulting is the service consultancy, specialising in helping hospitality establishments (hotels, restaurants, bars & others) to improve their service delivery and enhance guests' experience. With over 10 years experience in international tourism working with world's leading tour operator, various hotels in different destinations and other hospitality professionals, consultant Raimonda Grigaite-Kjeldsen is aiming to help unlock your teams' full potential in delivering great service and create long lasting memories for the guests."I believe that in hospitality industry service is much more than only a good customer care - it is the essence of the business and a core differentiator for success. Today we are challenged by guests’ expectations and high demands, so I help industry representatives to understand those needs and find their very own, original way of delivering the unforgettable experience". Tailor-made interactive trainings & workshops, seminars or long-term continuous quality support - Guestbook Consulting works with teams from various establishments to prepare them for today’s service needs, challenges and prospects. We don’t teach – we help to understand, feel and embrace the service mentality.