Hackney Consulting Services Llc

HCS is a consulting firm that works with document imaging partners to supplement their IT staff to implement document imaging software for the end customer. HCS also has development staff that builds customer software and website sites. Their keys to success are: • Business expertise of operators: It is critical to have experience and skills in managing and operating all aspects of a small business to achieve financial success. • Having a loyal customer base: A highly satisfied client base will encourage repeat customers, who make up the majority of clients. • Access to niche markets: Operators that develop niche areas of service and expertise reduce the effects of local price-based competition. • Maintenance of excellent customer relations: Operators that strive for positive customer relations will promote customer satisfaction and encourage positive word-of-mouth recommendations. • Creating a signature experience that gets people talking.