Heather Dryden Virtual Assistant

I am a accomplished business manager with over a decade of experience in client relations and administration. Based in Royston, Hertfordshire, I have been self-employed since 2017, offering a wide range of services including virtual and administrative assistance, customer support, and business consulting. My career began with a strong foundation in business administration and training and development. This led me to roles in various industries where I honed my skills in process improvement, project management, and email and calendar management. At YourLife Management Services, I managed HR functions and estate concerns, while at Sharon Bowen Designs, I oversaw administrative workflows and social media strategies. Additionally, my roles at Tiscali and Fujitsu provided me with technical support experience, where I delivered exceptional customer service and led process improvement initiatives. I am well-versed in Microsoft Office, Google Workspace, CRM, and WordPress, and hold multiple qualifications in business administration and vocational training. My diverse expertise makes me an invaluable asset to any organisation seeking to streamline operations and enhance client engagement. Virtual & Administrative Assistance Expert Business Development & Process Improvement Excellent Communication & Client Engagement