Helena Ltda

Helena is a CRM and customer service startup, integrated with WhatsApp, Instagram Direct and Facebook Messenger, designed to strengthen communication between teams, customers and leads. The platform offers a complete solution for relationship management, allowing companies to manage conversations with potential and existing customers directly from their smartphone. In addition to human communication, Helena has intelligent chatbots that automate responses and service flows. With an uncomplicated setup, you can put your virtual assistant to work in minutes. Each response provided by the customer becomes an integral part of the contact, building a lead qualification that speeds up the sales process. The system integrated with the most widely used messaging apps facilitates first contact, automates lead qualification and centralizes the history of conversations, bringing more agility and efficiency to the day-to-day work of sales and service teams. Helena also provides message templates for different purposes, making it easier to send offers and new content. Another great advantage is the native integration with CRM platforms, ERP and other essential business software. This allows instant sharing of information between systems and a 360° view of the customer within the chat. Helena is therefore positioned as a complete lead management and customer experience solution.