Here2next, Inc

Here2Next is the next evolution in contact center professional services organizations. Our professional services methodology is based on a collaborative effort to couple customer needs with best in class technologies and then to deliver on that with a project life cycle methodology that produces solutions on time and true to budget. Our Professional Services organization teams with you to analyze, design, develop, deploy and maintain solutions fit for your business, customized to your end user. H2N staff augmentation program can give you “on the spot” assistance by providing resources and staff that compliment your internal project management, development and training groups, both on site and remotely. This combined organization offers end to end contact center solutions, such as: • Project Management • VOIP and HIVR Consulting • Human Factors and Usability Analysis • Architecture and Design of Contact Center Solutions • Installation, Integration and deployment of IVR, HIVR, and Speech platforms (Genesys) • Development of Genesys Interaction Routing, Call Routing Strategies and IVR Call Flow • End User Training (web based and on-site) • Ongoing Support Vehicles