Hey Intercom Growth Consulting

Hey Intercom is a boutique retention and automation firm working with $5M–$50M DTC and retail-led consumer brands to build profitable, scalable customer relationships through email automation. Our work focuses on lifecycle automation, customer journey mapping, and subscriber acquisition—designed to create consistent, compounding revenue without over-reliance on discounts or promotions. Founded in 2024, Hey Intercom partners with brands across food, beverage, snacks, beauty, skincare, and supplements that want clarity, not complexity, in their retention systems. Led by Kimberlee Alexandria Mack, former CPG beauty founder with agency and retail experience, Hey Intercom brings a brand-first, execution-driven approach to lifecycle marketing. With firsthand experience launching and scaling a consumer brand, we understand how retention systems, customer experience, and operational discipline directly impact growth. Clients have achieved a 216% increase in welcome flow revenue and 25%+ SMS conversion growth within six months. We audit, design, and implement automation systems that turn subscribers into long-term customers—without constant campaign churn.