Hire Fortuna

Hire Fortuna builds AI customer support agents for ecommerce brands, online stores and high-volume merchants. Fortuna is “staff on subscription” for customer service: autonomous AI support agents that can read store context, understand orders, tracking, returns, products, policies and customer history, then help resolve repetitive support conversations before they reach a human team. We are built for Shopify, WooCommerce, Magento and other ecommerce operators who want faster replies, lower support costs and safer automation without handing full control to a black-box chatbot. Fortuna is not a traditional staffing or recruitment agency. We provide AI support agents as an alternative to hiring, outsourcing or expanding a human BPO team. The platform is designed around merchant control, approval gates and escalation rules. Sensitive actions such as refunds, angry complaints, chargebacks, damaged items and unusual customer situations can be routed for human review instead of being blindly automated. Fortuna uses leading AI model infrastructure with our own routing, approval workflows, policy controls and guard rails. The goal is simple: automate the repetitive support layer while keeping humans focused on the cases that need judgement. WooCommerce connector live. Shopify support available through concierge setup while public app review continues.