Hisynergy Consulting Ltd

HiSynergy is an independent contact centre and telephony consultancy supporting organisations through complex customer engagement technology decisions and delivery programmes. We specialise in assessing existing environments, running supplier-agnostic RFP and selection processes, and providing programme governance to ensure contact centre and telephony initiatives are commercially sound and deliverable in practice. Our work sits at the point where technology, operations and delivery risk intersect. We are often engaged when the stakes are high, supplier claims need to be challenged, or additional delivery leadership and assurance is required. HiSynergy works with organisations across the UK, combining deep hands-on experience with a pragmatic, independent approach. As demand grows, we collaborate with a trusted network of experienced freelance and permanent specialists to scale capability while maintaining delivery quality.