Hospitality Benchmark Solutions

What if the biggest profit leak in your restaurant is the one you’re not even tracking? Led by Ewan Thompson, Hospitality Benchmark Solutions helps restaurants unlock the most overlooked driver of growth and profitability: Guest Retention. The opportunity? Huge. Many restaurants lose 90–95% of their guests after a single visit. That’s not a service issue; it’s a systems issue - and it’s where profit is leaking at scale. A 5% increase in retention can improve profitability by 25–95%(Harvard Business School). Yet most operators don’t measure return frequency, let alone act on it. Our approach transforms more than booking numbers. It changes how teams think, train, serve, and sustain performance long after we step away. Whether you’re an independent site or a multi-venue brand, our guided “work with” model embeds a data-led, team-driven strategy across your operation - fixing retention breakdowns at the root and building culture that keeps guests coming back. What we deliver: Revenue growth from the inside out - more repeat visits, higher lifetime value, no discounting or endless acquisition. Profit reclaimed from your blind spot - if only 6% return, 94% of value is left on the table. We turn it into a growth lever. Higher spend, fewer gaps - retained guests spend more, book larger groups, and return faster, filling tables without paid ads. A team that knows what good looks like - embedding tools and behaviours that turn service into intentional hospitality. A clear ROI - every programme is built on commercial outcomes, tracked in real time, and proven sustainable. With 20+ years’ experience in hospitality operations, turnarounds, and performance coaching, Ewan brings a sharp commercial lens and a people-first mindset. If you’re serious about growing profit through habit-forming hospitality, let’s talk. A simple diagnostic using your reservation data is a cost-free place to start. ewan@hospitality-benchmark.co.uk +44 206158