I3-Milestone

Utilities today are seeking to reach their customers in varying ways that meet the customer where they are. Milestone has created a Digital Customer Engagement ecosystem, known as Milestone eVolve, that meets that need. The eVolve Platform empowers utilities to engage their customer through a web and mobile platform, a fully tailorable IVR solution, flexible notification engine where customers can choose their own preferences, a neighbor comparison tool to encourage green consumption, and a payment processing solution with flexible rate models that makes it easy to predict cost. This ecosystem serves to enhance a customer’s experience, leading to increased customer satisfaction and a lower cost to serve through real-time integration and omni-channel communication.