Ideal Software Services

We provide complete end-to-end services related to following. Software Development, IT Security, Cloud Consulting, CCaaS, UCaaS & Legacy/On-Premise SIP Telephony & Unified Communications Contact Center Transformation IVR Call Flow Chat Bot flow Design & Development Contact Center Optimizations & Transformations Rest API Integrations SIPREC, Voice Biometrics Technologies covered Genesys, NICE CXOne, AWS Amazon Connect, Avaya, Cisco, and Others Experience of 25+ years & delivered CC & UC projects of more than 100+ million USD successfully, we finally decided to have direct engagement with clients & have set up a registered technology consulting company in Ontario, Canada ( IDEAL IT CONSULTING - Business Identification Number - Our aim is to personally serve & assist organisations looking for Contact Centre transformations, migrating from their existing Legacy platforms to Cloud CCaaS, building automation & optimising IVR/Bot/Chat flows. We provide tailored services ranging from design, architecture, development, operations & maintenance, and project management support services. Certified in Genesys Engage, Genesys Cloud CX, Genesys Architect tool, NICE CXOne, Incontact Studio scripting, snippets, AWS Amazon Connect, Five9, Avaya Aura Communication Manager, Cisco CUCM, etc. Our speciality is also in managing complex Contact Center migration projects, project management & business analytics.