Imperium Luxury

57%- Had negative psychological or emotionally damaging experience engaging through social media 32%- Use the internet as infrequently as possible 70%- Annoyed that trusted and future brands follow them around the internet after visiting their websites 48%- Unable to recall the last time they were wowed by a sales & marketing campaign 88%- Measure customer experience for every transaction regardless of the monetary value 16%- Transferred brand loyalty to one or more generations 'If these are your most important customers, what would you do with the information and how would you do it?' Excerpt from Imperium Luxury 2017 Super Consumer Research