Incentric

Incentric is a customer experience consulting firm. We help businesses to innovate for an excellent customer experience. We use a customer-centric approach as our strategic business approach where the customer's needs, preferences, and satisfaction are at the center of decision-making and operations across various aspects of a company. We are emphasizing the integration of this approach across multiple dimensions of your business, including product, service, organization, and technology. Our services include Service Culture Internalization, CX Innovation, Experience R&D, and CRM Technology Implementation. We believe that excellent customer experience is the most effective and efficient marketing method. We call it flywheel marketing. Customer experience is the next step after building a product or service experience. We help businesses to build an excellent experience, from product and service experience to customer experience. An excellent customer experience comes from the empathy of every employee and the service culture in the organization. Building a service culture in the organization is not as easy as developing and implementing SOPs. It needs internalization of values to every employee's mind and heart. We call them credos. That way innovation for customer experience can come from employees who are at the forefront of dealing with customers and those who are at the back in providing value for customers. We believe that a business can only last a long time by maintaining customer satisfaction and customer satisfaction will not last without employee engagement. With our partners with decades of industry experience, we help businesses with organization development practices to transform towards a sustainable business based on excellent experience for both employees and customers. Our clients come from various industries, from F&B, Healthcare, Education, Tourism, Retail, and Fashion, to Manufacturing. Contact us for further collaboration.