Injection Consulting Limited

Working with suppliers and clients to create and maintain long-term strategic value from their relationships. For service providers • Start strong – creating strategic account management plans that make sure new client relationships achieve their full potential • Build up – develop and sustain a trusted relationship - extending value across the relationship –building a systematic and workable framework for success. • Recover quick – client recovery programmes that get your relationship back on track • Demonstrating success – making sure your clients understand and reward the value you deliver and focus on having a significant impact on the client’s success. • Injecting confidence – improve the relationship building and sales skills of relationship managers – providing training and on-going coaching (face to face or phone). • Maintain a sales focus – make sure your sales and service proposition is clear and adopted throughout your business – pitch assessment, proposition development, organisation adoption of key service / sales messages. For clients • Contract for success – making sure your business and service objectives are enshrined in your contract • Manage for performance – supplier management approaches that focus on results • Change direction – renegotiating the relationship without falling out of friends • Share success – how to evaluate, motivate and reward service provider performance While other consultants focus on technology and process, I focus on a very critical part to outsourcing – the relationship. Frontline experience is supplemented by emotional intelligence, commercial focus, significant sales training and strategic tenacity. The consultant to choose if you believe in win-win relationships and want to be in one.