Interactive Northwest, Inc

PROVIDING INNOVATIVE CONTACT CENTER SOLUTIONS SINCE 1992 Here at INI, we believe the customer comes first. Our long history and deep technical expertise on Avaya platforms allow us to optimize each client’s solution for their business processes, existing infrastructure, and customer relationship goals. The result is superior application design and implementation that provides unparalleled satisfaction in self-service environments. SLIDESHARE: PRODUCTS AND SOLUTIONS We offer many off-the-shelf contact center products, as well as endless custom solutions. • Callback with Agent First or Caller First modes • Intelligent call routing for increased first-call resolution • Outbound notification and campaign creation • Secure password reset for Active Directory users • Speech recognition services • PCI-compliant payment processing • Configurable routing menus, surveys, and forms • On-premise and cloud integration WHAT'S DIFFERENT ABOUT INI? As a Technology Partner of the Avaya DevConnect Program, we lead the way for emerging contact center technologies, offering innovative and highly stable solutions for Avaya platforms. Our disciplined, highly-tuned project management process ensures a successful solution implementation every time. We employ a complete Project Life Cycle approach which facilitates trusting long-term relationships with our clients and sets us apart from the rest.