Irra Solutions

Call Center, Software Solutions, Mobile Applications. INBOUND CAMPAIGNS Processing of orders Registration and proccessing of new orders. Enquiry handling Information about products and services, branch location, service location, and other common information; service of media advertised lines. Customer support Hadling enquiries related to purchased products and services, problems solving and provision of information. Secretarial support Servicing secretarial types of calls directed to busy departments and employees. Technical support First level IT support IVR (Interactive Voice Response) Automatic voice information, service out of work time, option for leaving voice messages. OUTBOUND CAMPAIGNS Telemarketing surveys Phone researches aimed at target markets, or customer satisfaction estimation, or brand recognition assessment. Business meetings appointment Campaigns for potential corporate customers identification, stimulating initial interest, and business meetings appointment. Customer retention campaigns Appoach customers with preferential offers or personal attention to their problems and needs in order to keep them satisfied. Debt call reminders Reminding calls for impending or due payments of private and corporate clients. Up-sales & Cross-sales Sales of additional or new products and services to current clients. Events management and notification Notification of current or/and potential clients and partners for events or major changes. Follow-up calls after direct mail campaigns Assessment of interest and potential customers after direct mail or email campaigns. Back-office Data entry and database processing Processing of large amounts of information either electronically or from paper sources. Database actualization and update Update of databases of both companies and private clients via phone calls, internet and public sources. Direct mail and delivery Handling and processing of personalized or mass mailing and marketing materials