Isca Networks

Isca is a company with a technical point of difference and an ability to provide intelligent customer service solutions to the retail market. Founded in 2007, the company partners with a wide range of organisations to deliver industry leading solutions, and is part of the Wesley Clover group - one of the world's leading technology investment groups, driven by serial entrepreneur Sir Terry Matthews. Proud to be a Mitel Networks Affiliate, our technology differentiates adds value to the core Mitel product portfolio. The Interact Solution is a fully integrated customer service interaction suite for use within the retail environment. The solution combines innovative touch screen displays and complimentary hardware devices with powerful software applications to provide information and assistance at the point of decision. Touch screen kiosks, simple call boxes and mobile devices such as the Apple iPhone® are used to deliver interactive applications to customers. Bespoke applications can be created to meet the needs of individual retailers, ranging from product information applications to store map portals. Converging voice and data, the solution provides customers and employees with information and the power to communicate through Voice over IP. Integrating with leading communication providers including Mitel Networks, the Interact Solution ensures that your customers receive the best possible service by quickly and easily connecting with a member of staff, who may be located on or off-site. The Interact Solution goes beyond self-service, allowing retailers to measure, monitor and manage consumer & employee behaviour through real-time analytics, and so providing the opportunity to optimise business processes. The Interact Solution is focussed on improving customer experience, which in turn can increase revenue, lower employee costs, improve operations and ultimately, increase customer loyalty.