Jade Support Services

COMPANY OVERVIEW Jade Support Services (JSS) is a document enhancement company established in 2007. We specialise in helping clients produce well-branded and expertly executed materials that stand out from the crowd. Our services range from formatting existing documents (or creating new templates) to copyediting and content review to ensure consistency and readability. We offer three tier service options to suit different needs and budgets. Our values include customer-centricity, excellence, transparency, and reliability. We pride ourselves on our clear and open communication with our clients, keeping them updated and informed throughout every project. ABOUT LEE With over two decades of administrative expertise, Lee Massimino brings a rich and diverse background across multiple industries. Known for her approachable and down-to-earth demeanour, Lee actively cultivates transparent and effective communication with clients, ensuring everyone is aligned regarding expectations and deadlines. Lee’s unwavering commitment extends beyond the ordinary, as she consistently goes the extra mile to surpass customer expectations, solidifying her reputation for exceeding client satisfaction. LEVELS OF SERVICE JSS specialises in document formatting and regeneration, offering 3distinct service tiers to cater to your specific needs: TIER 1: For clients who need basic formatting and proofreading services. TIER 2: For clients who require more comprehensive services, including advanced formatting, template creation, and content review. TIER 3: For clients seeking a full suite of services, including all features of the Tier 1 and 2, plus additional This is the highest level of service that JSS provides to polish your documents with a meticulous 'read through' by an experience professional with 'fresh eyes'. including a comprehensive evaluation of the logic and coherence of the document.