Joeblack Outsourcing

Marketing / Services JBO, the skilled professionals of call centre and LCR are based in Kya Sands Johannesburg North. With years of experience in the communication field JBO offers a host of services. The service range comprises of Outbound call centre- sales and service JBO has a fully automated, paperless environment, with the latest technology in communication. Add the experienced call centre agents, quality assurance department, retentions team, IT and Admin support and you have the perfect combination to take your product to the next level. The sales staff are constantly trained on the latest in closing techniques, in a professional and effective manner for Financial service companies like Liberty Life. The majority of the agent in these positions have a minimum of 2 years of experience in there specific fields. The Outbound call centre can market your product with JBO staff or one would have the option of renting out the seats at a nominal charge and have full usage of the outbound call facilities and technology within days of signing a contract. In this way you don’t hassle with expensive call centre set-up upfront. You will have the furniture, computer hardware and software pre loaded on your systems, an internal server, essential recording technology as per compliance requirement and the most affordable Least cost routing with all networks and fixed line operators. A total solution should you choose to outsource the facilities or the team. Inbound/Customer Service JBO understands that when our agent answers a call from your customer that our agent is the face of your company. The functionality of the inbound system is focused on achieving perfect inbound call centre, call care results. Hugh emphasis is placed on answering calls within specific time frames and routing a call to the respective agents without having the customer become irate from pushing a series of buttons and listening to recordings.