Kaptea

Kaptea is a leading integrator of scalable omnichannel solutions. With expertise across diverse sectors, we build personalized customer experiences over voice, chat, SMS, WhatsApp, and more that foster genuine human connections. We deploy AI where self-service makes sense, and our proven customer experience design methodology underpins every solution we create. Kaptea offers custom CRM integrations with Microsoft Dynamics, Salesforce and HubSpot, alongside Pronto, our off-the-shelf platform, for a cohesive result. With a track record of partnerships including the HSE, Barratt Homes, Triumph Motorcycles, and FoodCloud, Kaptea will help you build lasting trust in an omnichannel world. Our team has transformed the lives of millions of customers for Cisco, Ryanair, Motorola, Bank of America, Verizon, NCR, Arista and HP. We measure our results in customer satisfaction, employee engagement, and market growth. Kaptea is a Twilio Gold consulting partner and integrates advanced contact centre technologies with many different cloud services platforms to deliver great customer experiences.