Kretrutosh Consulting

KRETRU [Customer]- TOSH [Delight]; underpins the outcome that we passionately pursue - that of helping you earn the right to customer driven growth. Our clients have witnessed 18-26% increase in acquisitions, 20-26% increase in Up/ Cross Sells, 5-10% decrease in Churn, 8-12% decrease in Customer acquisition costs and much more through our structured CX Transformation program. Our workshops & programs would be of most value to you - If you, as a brand, are struggling to get a differentiated value advantage in a highly competitive category - if you, as a leader, are troubled at seeing "CSAT & Loyalty" as "Survey Scores" on your management dashboard without measurable & actionable insights & outcomes - if you, as a leader, are keen to instill the value of "Customer Centricity" & "Customer Focus" in your organization and are tired of having these programs being de-prioritized against other "Growth" & "Efficiency" initiatives We take end to end ownership & accountability of CX Transformation through our extended & niche partners. Our proprietary approach involves empathetic transformation that leverages digital tech & design thinking to positively impact the 6 key pillars of Customer Experience - Customer Experience (CX) Strategy - Customer Centric Culture - CX Design & Customer Journey Mapping - Organization Adoption & Accountability - Voice of Customer, Insights - Metrics Measurement & ROI