Lateral Unit

We are a company specialized in the implementation of Experience Management (XM) programs. For over a decade, we have focused on, a technology that transforms experience data into actionable insights aimed at driving customer loyalty, enhancing employee engagement, and developing cutting-edge competitive strategies. As certified, we design and implement advanced solutions that integrate technology, strategy, data, and processes to maximize business impact for our clients. Our experts work closely with multidisciplinary teams to develop solutions integrated with their systems and organizational goals. Experience Management Programs: • Customer Experience (CX) • Employee Experience (EX) • Educational Experience (EdX) • Strategy & Research (S&R) Experience Management Consulting: • XM program adoption and maturity using Qualtrics • Advanced data analysis • XM ecosystems • Ad-hoc projects and integrations