Laura Brooks Cx Consultancy

A global customer experience and insights consultant and advisor focused on partnering with companies to achieve short- and long-term customer strategies, initiating or reinvigorating focus on their customers. Assesses the current state of clients’ customer and consumer strategy synthesizing both quantitative and qualitative methodologies to audit their program’s maturity. Collaborates with clients to envision the future or the “to be” state of their customer strategy as well as the experiences they want to offer to the ever-evolving expectations of the customer.