Logixai Ltd

LogixAI LTD builds technology that makes complex operational data usable, reliable, and fast to interpret. The company was formed by engineers with deep experience in technical service, field operations, and product support, who repeatedly faced the same challenge across industries: critical systems generate massive volumes of logs, but teams lack the tools to turn them into clear, actionable intelligence. Time is lost, expertise becomes siloed, and customer issues take longer to resolve than they should. LogixAI addresses this by developing software that understands product-specific behaviour rather than relying on generic pattern matching. Its platform, RTFM, transforms raw logs into structured insight by learning each product’s unique log format, extracting meaningful fields, mapping issues, and preserving diagnostic knowledge as it grows. This eliminates manual parsing, reduces dependency on individual expertise, and creates a consistent troubleshooting framework across service, engineering, and field teams. The system maintains a self-evolving knowledge base for every product, linking errors, patterns, solutions, and documentation into a reusable reference that accelerates root-cause analysis. AI is used selectively—supporting regex generation, summarisation, and insight extraction—while the core logic remains deterministic, explainable, and tied directly to product-specific behaviour. With LogixAI, organisations gain faster investigations, lower operational strain, and a centralised intelligence layer that scales with their products. The result is a shift from reactive problem solving to predictable, data-driven diagnostics that improve service performance and customer outcomes.