Lori Carr & Associates, Llc

I’m passionate about the business side of customer experience for companies because I know the value of loyal customers. Your brand is what your customers say about you. We help our clients to take care of their customers in ways that no one else can or will — so their customers stay longer, buy more and tell others about them. The way you manage your customer asset will define your path to profitable revenue and determine your success in the future. The businesses that neglect this area will ultimately fail. Do you know that “80% of future business will come from 20% of your current customers. The probability of selling to an existing customer is 60-70%. The probability of selling to a new prospect is 5-20%. It costs 6-7 times more to acquire a new customer than to retain an existing one.” The clients we work with typically come to us for help with: Customer Experience Strategy Maximizing Customer Lifetime Value & Profitable Revenue Customer Success Profitable Customer Retention & Loyalty Customer Culture Enhancement Executive Advisory & Coaching Sales Enhancement Enterprise Project Leadership