Luminosa Group

Luminosa Group is a boutique consultancy that helps companies unlock growth by combining strategic clarity with operational execution. We partner with organizations as a fractional CMO, COO – or both – bringing deep expertise in CRM, customer experience, and loyalty – areas where long-term growth depends on putting the customer at the center. Founded by a former executive who led nine-figure growth programs at brands like Caesars, REI, and Petco, Luminosa Group blends executive perspective and hands-on implementation. Whether launching new initiatives, rethinking engagement strategies, or scaling operations, we work as an embedded partner, balancing creative thinking, analytical rigor, and operational discipline. Clients turn to Luminosa to: • Stand up or revamp CRM and loyalty programs • Optimize marketing orgs, tech stacks, and workflows • Align teams around strategy and deliver executional momentum • Drive measurable growth and retention With experience across industries – including SaaS, healthcare, retail, travel, and hospitality – we adapt quickly, design tailored solutions, and scale what works. Whether you're navigating growth, transformation, or need fractional leadership to unlock strategic and operational momentum, Luminosa Group brings clarity, speed, and results. Let’s explore what we can build together.