Lumoa

Most companies today track numbers to assess how happy their customers are - NPS, CSAT, online ratings etc. What they miss is a way to tell what actions will move the number up or down. To do that, they would have to organise feedback from all sources; sift through thousands of rows; categorise that; find insights; map trends; and report. It’s too much. Netigate (former Lumoa) makes this easy. It looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. The companies we work with not only see a spike in the numbers they track, but they always know what to do next to continue growing their business. Today, we serve companies and users on 6 continents. We have processed more than 1 billion pieces of feedback in over 60 languages. And the companies we work with not only see 10%, 20%, but up to150% spikes in the numbers they track, and they always know what to do next to make their customers and employees happy. Discover how Netigate can help you. Visit netigate.net and book a meeting today.