Machinekafe

Machinekafe.com is a Bangalore, India based customer service aggregator that operates mainly in electronics, home and kitchen appliances. The main service is integration of warranty and repair services from various companies on one single platform for the customers. It also offers ability to register products, escalate unresolved complaints, issue and management of e-warranty, resale of products and connectivity to IOT products. Machinekafe acts as a platform to register almost all home appliances and electronic products one may own. Then it makes it easy to register complaints without the hassle of searching the service manual or service centers as it ties up with warranty systems of various companies at the backend. It also makes it easy to track complaints and escalate them as and when needed. This is particularly beneficial as customer doesn’t need to zero down on supervisors and spend indefinite time on phone to get the pending issues sorted out. Complaints are escalated at the click of the button as escalation matrix is defined already for a given manufacturer at the backend. Machinekafe enables managements of warranties electronically thereby minimising paper usage and timely renewals which is a win-win for customers and manufacturers. One of the other important areas Machinekafe brings in considerable benefit is ability to resell the appliances when the service history is completely transparent. This ensures easier transfer from owners to second owners and even renewal of warranties and repair contract where needed. Last but not the least MachineKafe brings in ability to connect IOT (Internet of things) capable appliances directly in a single click thereby enabling monitoring, repair and warranties a seamless process much to the relief of customers.