Makethink

We are a multi-disciplinary space design & service architecture agency specialized in transforming spaces into omnichannel service platforms, with a focus on elevating traveler experience in air, rail, and transportation hubs. We believe in travel solutions and environments that are designed around travelers as humans. We are an experienced team of designers, innovators, business planners, transportation experts, and brand/CX strategists. We reinvent at the scale of the traveler; in their own functional, emotional and sensory terms; with generosity and empathy. We help retail, services and transport operators re-architect customer engagement in a more human way, underpinned by solid business models & partnerships. All this, ready for implementation. We can engage with you at any scale, and any stage of a project (from business modeling, or retail planning, to concourse and store design) to maximize and realize experiential and economic potential. Since inception in 2019, our client list includes JCDecaux, Société du Grand Paris, Groupe ADP (Paris Airports), SNCF (French Rail), Lagardère Travel Retail, ESSEC Business School… and more.