Masterplan, Management Consulting Boutique

Existing since 1991, MasterPlan is a consulting and training company focused on client relations. Currently we carry on diversified activities: a. mentoring for top- and middle-level managers, b. diagnozing strenghts of managers, c. training and mentoring in LinkedIn's application. Between 1995 and 1996 we operated the first outsourcing call center in Poland. Since that time we specialize in telemarketing and call center-related issues. We have developed an unique method of recruiting call center operators as well as top and medium management for call centers. We have developed a number of unique training programs for call center agents and call center managers (including Call Center Masters - workshops for top level call center managers, and Call Center Decisions - seminars on most modern call center technology). Our consulting projects concentrated on organizational, processual and human aspects of call center operation as well as on measuring effectiveness and monitoring quality of call center operations.