Maven Webchat

Our AI-powered WebChat chatbots for Shopify businesses can handle all the most common service issues that are time-sensitive, so your customers can be taken care of 24/7. Your support team will focus on the escalated problems that need additional attention. We designed Maven WebChat to be simple to join and use directly on your website. Chatbots are ready out-of-the-box, no coding required, and the chat window will be up and running in a few easy steps. Maven’s no-configuration capabilities include: • Welcome Message with a menu of options to streamline customer service • Order Status automation chatbot to help customers quickly assess where their products are in the delivery cycle • Shipping and Refund Policies chatbots immediately inform customers about business protocols • Cart Awareness and Cart Abandonment chatbots to boost sales and lower abandonment rates • Agent Escalation to speak to a member of the business with up to 24/7 support • Set business Away Hours in the WebConsole to provide customers with weekly availability • An Analytics dashboard to showcase conversation insights, cost savings, and engagement rates at various time intervals in the WebConsole and mobile app • Share products and images directly in a chat from your WebConsole or mobile app • Email and push notifications when a chat is escalated to a live agent and new messages received • Social Connect to integrate your Facebook and Instagram accounts • Automation to help customers request a return or cancellation • New customers prompted with a discount code towards purchase A mobile app, Maven Business, is available to take your chats on the go when away from your desktop. Customers are empowered to stop wasting time on hold or navigating aimlessly for products and solutions to issues. With Maven WebChat, customers message with their favorite businesses which can make the difference between a sale or a lost opportunity.