Mindwareworks

From Conversational AI to Enterprise AI Workflow Orchestration MindwareWorks is an AI Middleware company redefining how enterprises interact, automate, and orchestrate work through AI. Our two flagship platforms — CogInsight and CogXI — deliver end-to-end Enterprise Conversational AI and Agentic Workflow Orchestration capabilities that go far beyond chatbots. We serve leading companies in banking, credit card, insurance, retail, e-commerce, utilities, and electronics across Korea and Japan, empowering them to unify customer interaction and internal workflow intelligence through AI. Building on our success in Korea and Japan, we are expanding into Southeast Asia and the United States, introducing next-generation Agentic AI Workflow technologies that connect enterprise systems, legacy data, and generative AI models for measurable business outcomes. As of 2024, over 50 enterprise clients rely on our platforms daily — from top financial institutions to global e-commerce players — supporting customer interactions in English, Japanese, Chinese, and Korean. Our AI middleware orchestrates more than 160 million intelligent transactions per month, powering over 50 million customer interactions every day. Our journey began with TouchHub CRM, Korea’s first SaaS CRM for contactless integrated customer management launched in 2014 and recognized by Gartner as a Solution to Watch (2016–2017). With CogInsight, launched in 2016, we pioneered the AI Contact Center (AICC) market through conversational NLP and service orchestration. Now with CogXI, we are moving beyond automation to orchestration — enabling enterprises to build, connect, and execute AI workflows that combine human decision-making, enterprise knowledge, and multi-LLM intelligence on a single platform. MindwareWorks — Simplify. Connect. Transform. From chat to action, we orchestrate the future of enterprise AI.