Newlife Ccs

NEWLIFE CCS was established in 2019 to offer first-class solutions to our customers by providing consultancy, development and application services, using the latest technology and qualified human resources in the field of call center and voice solutions. As NEWLIFE CCS, we offer complete business solutions for contact centers using the Genesys platform. NEWLIFE CCS is also an Avaya expert for IP Telephony and PBX exchanges. We serve all different size and schale business in the industry. We offer the following Professional services to the Contact Centers; • Genesys PureConnect & Avaya Administrating, Supporting and Maintenance Services. • PBX, CTI, PDS, POM, SBC Management. • IVR Development. • Infrastructure Monitoring and Reporting. • Voice and Screen Recording, System Backup Management. • Management of Redundancy Architecture and Updating Voice Systems and Servers. • Voice Network Analysis and Solutions, VOIP Circuits Management. • 24/7 Technical Consultancy and Support for Contact Centers. • Administrator and Supervisor Trainings for Genesys PureConnect and Avaya Environments. • Web Design Services Consultancy. • IT Support Services.