Performance In People

Our mission is to improve customer service across the UK. At Performance in People (PiP), we take great pride in being the UK’s largest organically grown mystery shopping company. We work with world-class brands in the automotive, retail, hospitality and house building sectors, and deliver more than mystery shops every month! We do this by providing services specifically designed to enhance both customer experience and sales performance: Mystery Shopping Customer Service Standards Consultancy CX Training & Coaching Audits Contact Centre Support Services With over 25 years of knowledge and expertise, we strive to deliver exceptional results that deliver real changes for our clients, defined through our core values: We are a great company to work for We get the job done We continuously improve Through our award winning BMS® methodology and our unique in-house CX Lab, we aim to revolutionise the way companies understand and engage with their customers. Contact us: enquiries@performanceinpeople.co.uk