Pheed Hospitality Experts

Pheed Hospitality Experts is a private limited company comprising of a team of hospitality experts. The company offers professional advice and employee training services for both startups and existing properties. We not only assist investors to successfully start and run hospitality businesses but we also uplift and improve services of existing businesses for increased profitability. We empower employees for improved performance and productivity leading to enhanced customer experience, customer satisfaction, customer retention and more sales. Some of the services offered by Pheed Hospitality Experts are: 1. Pre opening services; which helps an investor in selecting the most suitable operational equipment, developing an organizational structure, planning human resource needs, bringing employees on board through to their induction and training, developing and overseeing the implementation of the standard operating procedures while monitoring progress and reporting. Quality assurance services; in which we conduct quality assurance audits to determine any deficiencies then provide recommendations for improvement. Employee talent skills and capabilities development; in which we analyze employee performance appraisal reports, conduct training and development needs assessment, develop training programs that suit the needs and conduct the training. Mystery shopping; in which we examine the interaction between your staff and customers. We get to use your facilities and experience the services offered at your property then deliver feedback on the customer experience to help you measure your service quality and take corrective measures when necessary. Other Services; 1.Supply of Hospitality related products; ranging from, fresh vegetables, cleaning detergents, Crockery, Cutlery, linen among others. 2.Events Management; we manage all sorts of events. The good news is, we work with your budget. Catering we offer catering services to all kinds of events