PHRONESIS STRATEGIES

Customer Experience (CX) Solutions We provide IT-driven cutting-edge innovative solutions to enhance your CX for: - Medical & Healthcare - Hospitality - Education - Retail - B2C Service Cos. What's in it for you: - More Sales - Increased Customer Loyalty - Brand Building - Lower Costs - Higher Profits About Us: - Customer Experience (CX) Experts - 7+ Years of successfully serving clients - 50+ Projects completed - 3+ International Projects - Billion-dollar impact created - Our Clients rate us: 9.5 / 10 Our Services: - Innovative IT-driven CX Solutions - VoC (Voice of Customer) - Customer Journey Design - Customer Engagement - CX Assessment and Monitoring Results Achieved: - Designed CX journey and created an innovative IT-driven CX solution for an upcoming 250-bed Multi-speciality Hospital in Central India - Conducted VoC and generated market insights for a large-scale Ophthalmic Institute enabling to make a successful INR 300+ Crore investment - Through VoC and Customer Engagement helped in Incremental Market Creation of USD 1+ Bn for a APAC-based disruptive Tech Co. - Conducted VoC for various stakeholders and redesigned CX Journey for an Educational Institute enabling higher student intake by ~ 35% and increase in placements by ~ 20% - Helped India's Top 5 Multi-brand Tyre Retailer to expand from 3 to 9 outlets achieve sales growth of ~ 200% in 4 years through insights generated by VoC and CX solutions - Generated Consumer and Market Insights through VoC and deployed Customer Engagement systems for a Real Estate client resulting in additional 30+% Inventory sell-out in a recessionary market Our Team: - Top-notch talent; Experienced professionals - Vast Network of Partner Consultants Subject Matter Experts Domain Specialists & Advisors - Founder: VYOM SHAH - C.A. MBA (Lancaster Uni. UK) 14+ Years Experience (PwC TCS etc.) Please get in touch at contact@phronesisstrategies.com or call on +91-9158852515