Plianz

Plianz works at the heart of the global shift to mobile and web based communications and provides automated Contact Centre support services over 100 public and private sector clients. Local Government is one our specialised sectors and 30 years of providing world-class customer contact solutions has given us an unrivalled mix of technical expertise and operational experience across all major council service areas. We understand the operational, strategic and financial challenges of providing 24/7 customer service and deploy bespoke, automated services with a track record of delivering great customer experience and proven cost and efficiency savings. We can help you to achieve your channel shift goals by enabling your customers to communicate with you however and whenever they wish in a unified, easy and cost-effective way. In addition to our renown range of IVR, email, SMS and mobile-web channels, extensive research into Artificial Intelligence and Machine Learning has enabled us to develop Chatbots that can be deployed across web-chat, social media and Amazon Echo channels - set to become a corner-stone of any organisations communications strategy. We also understand the unique challenges and obligations of the Public sector and can help organisations to achieve the delicate balancing act of providing customer service excellence whilst delivering essential cost and efficiency savings. Plianz's public sector experience:* UK Local and Central Government * NHS Trusts * International Tourist & Immigration Boards * Housing Associations * Commercial organisations * Charities * Mental Health, Youth Justice & Domestic Abuse organisations * Universities * Estate Agents * Lone Worker Employers including Utility Workers