Primo Services

Every business of every nature requires, nowadays, a dedicated team to support and respond to their clients and customers queries. Being in touch with the clients is crucial for maintaining the success of each company, within the increasing channels of interactions, such as chat, phone calls, email and social media, which can strongly impact the business. If this is not properly handled, it may be very time consuming. Here at Primo Services we take customer service seriously. With a dedicated, professional, multilingual team, we will take care of ALL those aspects at the most competitive price on the market, completely remotely, customised to your needs and offering the highest quality service, which will keep you running your business stress-free, allowing you to focus your time only on your business growth and drastically increasing your company reputation. Our range of services is customised for every client, based on the business requirements and can include:_Providing Customer Service Agents, English speaking (A level minimum) or multilingual (Native speaker), which will perform the following tasks: Answering phone calls in a polite, appropriate and timely manner; Responding to customer emails, SMS, social media and live chat queries; Proactively responding to online and social media reviews._Virtual Personal Assistant: This means that you can have your own assistant that will take care of your bookkeeping and daily tasks. Our Virtual PA will be able to: Helping you to plan your daily schedules; Respond to selected emails and calls; Monitoring and filing your expenses; Additional specific required service._Remote Customer Service Agents recruitment: If you are seeking to hire one or more Customer Service Agents permanently (English speaking or multilingual) leave it to the specialists: we will help you select the right people for your business. For any further information, do not hesitate to contact us at info@primo-services.co.uk