Profilers

Profilers was founded with the aim to help companies close the gap between the promise of service excellence and its actual delivery. Our partners represent some of the most innovative and successful customer-focused organizations in the market. Profilers is not just a Mystery Shopping specialist; we are the tipping point to improving performances, we are focused on creating, driving and measuring employee performance and customer service. Mystery Shopping plays a core role in most of our partner’s services. We strongly believe that Mystery Shopping is a business improvement tool that leads to an increase in customer loyalty through more motivated and loyal employees, and higher revenues, greater efficiencies, and improved profits. Profilers has a large and comprehensive network of experienced shoppers throughout the Romanian market, with the capability to shop in virtually every community. Our unique shopping methodology and ensures consistent, superior results, and the flexibility to address all of our partner’s needs. Profilers services: Mystery Shopping, independent and unbiased surveys of customer satisfaction, product quality and buyer behavior, new product introduction studies, brand recognition studies and ad concept testing, Trainings and Recruitment