Proponisi

At Proponisi, we believe the future of contact centers isn’t just powered by AI — it’s powered by better humans enabled by AI. We built Proponisi to unify what’s been scattered for too long: coaching, QA, training, surveys, analytics, and performance management. The result is a single platform that gives leaders complete visibility and gives agents what they’ve always needed — clarity, connection, and confidence. With Auto-QA, every call is scored automatically, delivering insights you used to wait weeks for. With AI-powered coaching, managers spend less time chasing data and more time leading people. With MyStart, agents begin every shift with purpose — personalized performance updates, shoutouts, quizzes, and communication all in one daily huddle. And with Feedback+, customer voices finally connect directly to performance and training actions. The outcome? Higher quality. Lower turnover. Smarter operations. Less noise, more meaning. Whether you manage 100 agents or Proponisi helps you move from reactive management to proactive growth. We’re helping some of the world’s largest contact centers — from tolling authorities to healthcare and financial service providers — scale quality, engagement, and performance in ways that used to be impossible. Proponisi: Where AI Meets Human Excellence. Key Solutions: • Auto-QA (AI Quality Monitoring) • Coaching & Performance Management • Employee Engagement & Gamification • Voice of the Customer Surveys • Training, Knowledge, & Communication Tools • AI Analytics & Insights Let’s redefine what a contact center can be — together.